Complaints Policy

Artistry views complaints as an opportunity to learn and improve for the future, as well as put things right for the person or organisation that has made the complaint.
Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone Artistry knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information to help us improve what we do

A complaint is an expression of dissatisfaction about any aspect of Artistry. Complaints may come from new and existing clients and customers at Artistry.
Complaints can me made verbally, by telephone, by email or in writing.

Confidentiality
All complaint information will be handled sensitively, telling only those who need to know and following any data protection policies.

Responsibilities
Overall responsibility of this policy and the implementation of it lie with the tutor.

Review

This policy is reviewed regularly and updated as required.
Adopted on…October 2013………………………………

Last reviewed…January 2015…………………………..

Published on  January 8th, 2015

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Artistry Training Academy offers a wide range of make up courses at their beauty treatment training centres around the UK. From specialist areas such as Asian bridal make-up and hair, Black make-up, Creative makeup, Air brush face make-up to courses on Hair extensions, Bridal hair and makeup, Fantasy eye makeup and more. On all bookings you will recive a free information pack.

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Artistry Hair & Beauty Academy
337 Great Horton Road
Bradford
BD7 3BU

 

Phone: 07708 517 839

E-mail: info@artistryhairandbeauty.co.uk

 

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